FAQs
How does shipping work?
We are proud to offer Free Worldwide Shipping on all orders over $50.
All orders will be processed and dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. When your product has shipped, we will provide tracking details to you.
Orders should take between 1-2 weeks to arrive after being shipped (when you receive your shipping confirmation email).
If your order does not arrive in 2 weeks after being shipped, please email us at info@austeredecor.com with your order #, so we can further assist you. Thanks.
*We do not ship orders on weekends
**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, USPS, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).
Can I change or cancel my order?
If you need to make any amendments or cancellations, please contact us within 24 hours of placing the order.
Orders can not be cancelled after 24 hours have passed, as we'll have most likely shipped it out of our warehouse already.
What if I put the wrong shipping address?
If you need to make any amendments, please contact us within 24 hours of placing the order as soon as possible after placing the order.
If your parcel has already been shipped out to the wrong address, we will have to charge you a shipping fee to resend your parcel to you again.
How can I return products?
To return your product, please email us getinfinitefinds@gmail.com for further instructions.